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| 6. Course: Breaking
Through the Language Barriers |
Date: Tuesday 2nd November
Time: 10:00 am - 4:00 pm
Venue: Kings Fund, London
Tutor: Caroline Gashi Refugee Action
This course is designed to provide a very broad introduction to
some of the issues commonly faced by people who do not speak fluent
English and it will be of particular relevance to anyone who works
in a setting where information, services or support are provided
to the public.
The aims of the course are to:
" Define the terms - refugee; asylum-seeker; immigrant; translation;
interpretation
" Identify some of the cultural issues surrounding the use
of language
" Give practical hints on maximising communication with people
who have some basic English and on working with interpreters
" Explore some of the wider inclusion issues linked to language
with specific reference to the barriers faced by women, older people
and disabled people
" Explain how to use the reception and welcome pack (details
below) and other available resources
All participants will receive a free copy of the 'breaking through
the language barriers' reception and welcome pack.
This pack is a valuable resource for any organisation that may be
approached for help by people whose first language is not English.
It consists of tips on working with non-English speakers, a language
identification guide, which will help you identify the language
your 'client' is speaking, and a body of translated reception and
welcome phrases. The pack will also be available on CD for use by
those who are visually impaired or who do not have written language
skills.
The 'Breaking Through the Language Barriers' reception and welcome
pack was originally produced by Liverpool Translation & Interpreting
Service in partnership with the Community Legal Service. It contains
helpful phrases and proformas in 20 different languages and it will
be particularly relevant for anyone working in a health setting,
or in an organisation that provides advice, information and support.
To book a place: Please contact Citizen Advocacy Information and
Training Telephone: 0208 880 4545 or e-mail:
cait@citizenadvocacy.org.uk or visit:
www.citizenadvocacy.org.uk |
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